FAQs

  • Appointments can be booked on the Potion website by clicking on BOOK. If you need help booking an appointment, or you would like to request an appointment with a specific practitioner, please text the booking line at 512.812.7553 with your name (new clients), email address, services, & ideal appointment days/times.

  • Our facial packages are designed for individuals who are looking to schedule recurring facials, or have a specific skin goal they’d like to achieve that requires multiple sessions. Purchasing a facial package saves you 10% versus purchasing each facial individually.

  • The Hour Package of 4: $504

    The Hour Package of 12: $1,512

    The Standard Package of 4 : $792

    The Standard Package of 12: $2,376

    The Complete Package of 4: $1,080

    The Complete Package of 12: $3,240

  • Please text 512.812.7553 with your desired Facial & quantity of 4 or more + note if you will be using these for yourself or purchasing for someone else. Facials purchased with a package can be shared with written consent from the package holder. We ask that facials be used within 5 years of purchasing.

  • Gift cards are valid for 5 years from purchase date. A 20% dormancy fee will be deducted per each year that the card remains unused. Gift Cards cannot be exchanged for cash. Cards are equivalent to dollar value, service prices may change within the valid period of a gift card. It is the gift card holder’s responsibility to use their gift card within a year to avoid incurring the dormancy fee.

  • To view our cancellation policies, please click here.

Things to know before booking:

  1. Please allow up to 48-72hrs for a response — sometimes the response time is much faster. We are a small team but we do our best to reply promptly to messages.

  2. Weekends book up quickly. We recommend booking weekend appointments at least 6 weeks in advance.

  3. We recommend requesting weekday availability 2-6 weeks in advance for your dream dates & times.

  4. We do work evenings & early mornings, availability will vary.

  5. PLEASE READ the arrival & parking details & fill out your intake form.

  6. The booking line does not accept phone calls. The booking line is connected to a desktop booking system so your messages will not be seen until we’re logged onto a desktop browser.